Terms of Service

These Terms of Service outline the rules, responsibilities, and conditions for using the EmberGardens website, purchasing products, and interacting with our brand. By accessing our site or placing an order, you agree to these terms.

1. Acceptance of Terms

By using our website or buying our products, you acknowledge that you:

  • Are at least 18 years old

  • Agree to comply with these terms

  • Accept our policies, including Privacy Policy and Return Policy

  • Provide accurate and complete information when required

2. Product Information

We strive to describe each product accurately. However:

  • Colors, appearance, and scent perception may vary

  • Ingredients may evolve based on availability

  • We reserve the right to discontinue or modify products

We cannot guarantee exact scent interpretation, as fragrance experiences vary among individuals.

3. Pricing & Payments

  • Prices are listed in USD

  • Taxes and shipping fees apply

  • Prices may change without notice

  • Payment must be completed before order processing

  • Fraudulent transactions may result in cancellation

Payments are processed securely through third-party providers.

4. Order Acceptance & Cancellation

We reserve the right to accept or decline any order. Orders may be rejected due to:

  • Payment issues

  • Shipping restrictions

  • Suspicious activity

  • Out-of-stock items

  • Errors in product information

Customers may request cancellations before shipping, but approval is not guaranteed.

5. Shipping Responsibilities

Once your order ships:

  • Risk of loss transfers to the customer

  • Delivery delays caused by carriers are not our responsibility

  • Incorrect addresses provided by customers may result in additional fees

For more details, refer to our Shipping Policy.

6. Returns & Refunds

Returns must follow the procedures outlined in our Return & Refund Policy. Unauthorized returns may be refused.

7. Intellectual Property

All content on the EmberGardens website—including text, images, logos, product descriptions, and branding—is protected by copyright and trademark laws.

You may not:

  • Copy or distribute our content

  • Use our trademarks without permission

  • Sell, republish, or modify our materials

8. Prohibited Activities

You agree NOT to:

  • Use the site for unlawful purposes

  • Attempt to breach security protections

  • Submit false or misleading information

  • Resell EmberGardens products without authorization

  • Interfere with website functionality

Violations may result in legal action or account termination.

9. Limitation of Liability

To the maximum extent allowed by law, EmberGardens is not liable for:

  • Allergic reactions or sensitivities

  • Misuse of products

  • Losses due to delivery delays

  • Errors caused by third-party service providers

  • Damages resulting from unauthorized website access

Our products are provided “as is” without warranties beyond statutory requirements.

10. Governing Law

These Terms are governed by the laws of the State of Texas.
Any disputes will be resolved exclusively in courts located in Dallas, Texas.

11. Changes to Terms

We may update these Terms periodically. Continued use of the site constitutes acceptance of the revised terms.

12. Contact Information

If you have questions regarding these Terms:

Phone: 214-442-1555
Address: 13727 Noel Road, Suite 750, Dallas, Texas 75240

We encourage all customers to review these Terms regularly and reach out to us with any concerns.