Shipping & Delivery Policy

At EmberGardens, every fragrance is carefully handcrafted, packaged, and shipped to ensure it reaches you in perfect condition. This Shipping & Delivery Policy explains how we process orders, estimated delivery times, shipping fees, tracking information, international shipping rules, and what you can expect when receiving your order.

1. Order Processing Times

All orders are processed in small batches to preserve quality. Typical processing times are:

  • 2–4 business days for standard orders

  • 3–7 business days during peak seasons or product launches

  • Orders placed on weekends or holidays are processed the next business day

Once your order is processed, it will be shipped promptly and tracking information will be provided via email.

2. Shipping Methods and Estimated Times

We currently offer:

Standard Shipping (U.S.)
Estimated delivery: 3–7 business days

Expedited Shipping (U.S.)
Estimated delivery: 2–3 business days

Express / Overnight Shipping (U.S.)
Estimated delivery: 1 business day

Please note:

  • Delivery times are estimates provided by carriers, not guarantees.

  • Weather, carrier delays, and high-volume seasons may extend delivery times.

  • Rural or remote locations may require additional transit days.

3. Shipping Fees

Shipping fees vary based on weight, destination, and selected shipping method. Actual shipping costs are shown at checkout.

We occasionally offer:

  • Free shipping promotions

  • Seasonal discounts

  • Threshold-based free shipping events

These promotions will be clearly displayed on our website.

4. Order Tracking

Once your order is shipped:

  • You will receive an email with your tracking number.

  • Tracking updates may take 24–48 hours to appear.

  • Customers are responsible for monitoring package movement and reporting delays.

If your tracking number does not update within 4 days, please contact us.

5. Incorrect or Incomplete Addresses

Customers are responsible for verifying that all delivery information is accurate at checkout.

We are not responsible for:

  • Packages sent to the wrong address due to customer error

  • Delays caused by incorrect address information

  • Additional fees from carriers requiring address correction

If the package is returned to us, we can reship it for an additional shipping fee.

6. Delivery Issues, Delays & Force Majeure

Delays may be caused by:

  • Severe weather

  • Carrier strikes

  • Natural disasters

  • Customs delays

  • High holiday volumes

  • Transportation disruptions

These situations are beyond EmberGardens’ control. We will do our best to assist you but cannot guarantee delivery dates in such circumstances.

7. Lost, Missing, or Stolen Packages

If a package is marked Delivered but cannot be found:

  1. Check your front door, mailbox, and surrounding areas

  2. Ask neighbors or building management

  3. Verify the shipping address

  4. Contact the carrier directly

EmberGardens is not responsible for theft or loss after the carrier confirms delivery. However, we will work with you to determine possible resolutions.

8. Damaged Packages

If your order arrives damaged:

  • Photograph the item and packaging

  • Contact us within 7 days

  • Provide your order number and images

We will evaluate the situation and arrange a replacement if appropriate.

9. International Shipping

At this time, shipments may be limited due to fragrance shipping regulations. Some countries restrict importation of alcohol-based fragrances. Customers are responsible for understanding local import rules.

International customers may face:

  • Customs fees

  • Import duties

  • VAT/taxes

  • Carrier handling fees

  • Extended transit times

These charges are not included in EmberGardens prices and must be paid by the customer.

10. Contact Information

For questions regarding shipping or delivery:

Phone: 214-442-1555
Address: 13727 Noel Road, Suite 750, Dallas, Texas 75240

We are committed to ensuring you receive your order safely and smoothly.