Privacy Policy

At EmberGardens, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you visit our website, make a purchase, communicate with us, or use any of our services.

1. Information We Collect

We collect personal information to process orders, enhance your shopping experience, and maintain secure transactions.

Information you provide directly:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment details (processed securely by third-party providers)

  • Messages and inquiries

  • Feedback, reviews, and survey responses

Information automatically collected:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and tracking technologies

  • Shopping behavior and preferences

Information from third parties:

  • Payment processors

  • Marketing platforms

  • Social media (if you connect with our accounts)

We do not knowingly collect personal data from children under 13.

2. How We Use Your Information

We use your information for:

  • Order processing and shipping

  • Customer support and communication

  • Fraud prevention and security

  • Website performance improvement

  • Marketing and personalization

  • Legal compliance

We may send emails including order updates, promotional messages, and important policy notices. You may opt out anytime.

3. Sharing Your Information

We do not sell your personal information.

We only share information with trusted service providers necessary for business operations:

  • Payment processors

  • Shipping carriers

  • Website hosting providers

  • Email and marketing systems

  • Security and analytics tools

Each third-party partner is required to protect your data and maintain confidentiality.

4. Cookies & Tracking Technologies

We use cookies to:

  • Improve website functionality

  • Remember cart items

  • Personalize content

  • Analyze customer behavior

You may adjust cookie settings in your browser, but some features may not work properly if cookies are disabled.

5. Data Security

We implement industry-standard security measures to protect your personal data, including:

  • Encrypted payment processing

  • Secure servers

  • Access controls

  • Regular security audits

While no system is completely secure, we take all reasonable precautions to safeguard your information.

6. Data Retention

We retain your information only as long as necessary for:

  • Fulfilling orders

  • Accounting and legal obligations

  • Record keeping

  • Supporting your customer account

If you wish to delete your account or request data removal, please contact us.

7. Your Rights

Depending on your region, you may have the right to:

  • Access your information

  • Correct inaccurate data

  • Request deletion

  • Opt out of marketing

  • Request a copy of your personal data

  • Limit data processing

We will respond to all verified requests promptly.

8. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices of those websites. Please review their policies separately.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with the effective date.

10. Contact Information

For privacy concerns or data requests:

Phone: 214-442-1555
Address: 13727 Noel Road, Suite 750, Dallas, Texas 75240

We take your privacy seriously and are committed to transparency and fairness.